Proline  Return Policy and Procedures

Return Policy

     Items may be returned within 30 days of receipt of the product for a refund or exchange. To initiate a return, you must contact our customer service department to obtain a Return Authorization number (RA#). You may call our customer service department at 800-545-2114 or email at support@prolineracks.com to obtain an RA#.
     All returned items must be in new, unused and re-sellable condition and accompanied with an RA#. All parts and instructions must be returned with the product to receive a refund, excluding the shipping costs. Note the RA# on the outside of the package or on your returned copy of the invoice. You return must also include a copy of the invoice or online order confirmation. Your invoice can be found inside the carton or on the outside of the package in the shipping pouch.
     Items that included free shipping at time of purchase will be refunded less the actual outbound shipping costs. Shipping charges are not refundable unless the return was due to our error. Returns may be sent via UPS, FedEx or US Postal Service. We recommend that you insure the return merchandise and ship with delivery confirmation or with delivery tracking. All non-defective returns are subject to up to 15% restocking fee.
    
Exchanges

     Items that are returned for exchange are not subject to any restocking charges. Exchanged items must be returned in new and unused condition. You will need an RA# for exchange which can be obtained as outlined above. Just write a brief explanation of the product(s) you wish to exchange for on the copy of your invoice that you include with your return. You will be issued a full credit (less the original shipping charge) towards your exchange items.

Damaged or Defective Items
    
     Please inspect all merchandise upon receipt. Any damage or defects must be reported within 48 hours of receipt. You can contact our customer service department to report any damage or defect at 800-545-2114.  In the event that you receive a damaged or defective item, we will offer to replace or repair the merchandise. We will issue a return shipping label for defective items that are returned for replacement. If a replacement is waived, then restocking fees will apply. If we are unable to offer a comparable replacement of equal or greater value, a full refund will be issued upon receipt of your return.

Manufacturer's Warranty

     All products purchased from Proline are warranted against defects in material and workmanship for 12 months from
date of original purchase or 12,000 miles, whichever occurs first. Some manufacturers products may carry a longer warranty, call for specific warranty information. The warranty does not cover any cost of removal or installation of the products. Any alternation, misuse, incorrect application, tampering or outside repair voids this warranty. Any implied warranty shall be limited to the duration of the expressed warranty.